What You Can Access

Two things decide what you see in the platform: your organization's package, which includes modules and features, and your role, which is either Admin or Member.

Before You Start

This applies to every user. To find out which package your organization has, ask an admin in your organization or support@deepinfo.com.

Where to Find It

Package locks appear on the module pages themselves. Roles are managed on the Members page (admins only): Sidebar: SETTINGS › ORGANIZATION SETTINGS › Members · https://platform.deepinfo.com/app/settings/org-members

Packages

Your organization's package is what it has bought from Deepinfo. It decides which modules and features open. The sidebar shows every module either way: a module outside the package opens to a lock screen instead of its content.

Lock Screens

A locked screen takes one of three forms:

  • Full-page lock. The page is replaced by a message that the module IS NOT INCLUDED IN YOUR PACKAGE (for example DARK WEB SEARCH IS NOT INCLUDED IN YOUR PACKAGE), the line "Please talk to us to upgrade your package." and a TALK TO US button.
  • In-page lock. The page stays visible but faded and cannot be clicked. Over it are the line "This module is not included in your package." and a TALK WITH AN EXPERT button.
  • Faded content. The content is shown faded and cannot be clicked, without a message.

TALK TO US and TALK WITH AN EXPERT both open an e-mail to support@deepinfo.com.

Locked Deep Search & Insights (DSI) search screens show sample data behind the lock. It is demo data, not your organization's data.

On the FEEDS page, a feed outside your package says This feed is not included in your package, and you can download only its sample data.

What the Package Includes

Area What the package includes
External Attack Surface Management (EASM) Every EASM screen
Cyber Threat Intelligence (CTI) The CTI screens. Without CTI in the package, the CTI dashboard shows a lock screen
Dark Web Search The page opens with either CTI or Dark Web Search in the package. Running a search needs Dark Web Search
Brand Risk Protection (BRP) Every BRP screen
DSI Each feature on its own: Domain Search, domain details, Vulnerability Search, vulnerability details, each type of instant lookup, the Feeds page and each feed
Reports and Notifications Both at once: the same package item includes the two

Other Things That Change What You See

  • An access error. If a screen asks for data outside your package, a message appears at the bottom right: "There was a problem with your access permissions. Please get in touch with us."
  • An empty EASM inventory. This is not a package lock: if your organization has no assets yet, every EASM page takes you to the page for adding assets first. See Add assets.

Roles

The roles are ADMIN and MEMBER. There are no other roles and no custom permissions.

What Admin Member
Your own settings: Account Details, Security, Session, Notifications Yes Yes
API Keys, API Usage, API Logs Yes Yes
The organization's Settings (name and logo), Members and Security (require 2FA) Yes No
COMPANY SETTINGS in the profile menu Yes No
Module screens: EASM, CTI, BRP, DSI, Reports, Notifications Yes Yes
  • Members do not see the admin-only items in the Settings sidebar. If a member opens one of those pages by its address, the platform shows Account Details instead.
  • Both roles can use the module screens. When a member creates a notification rule or schedules a report, the member can choose only themselves as a recipient.
  • On API Keys, the TEAM MEMBER column shows which member each key belongs to. Admins see the keys of every member. See Create and manage API keys.
  • An admin changes a person's role on the Members tab with SET AS ADMIN or SET AS MEMBER. See Manage members and invitations.

Good to Know

  • Upgrades go through Deepinfo. Use TALK TO US or TALK WITH AN EXPERT on a lock screen, or write to support@deepinfo.com.
  • API keys have the same limits. An API call to an endpoint outside your package returns 403 Forbidden. See Errors.

Do This With the API

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