# Issue Insights

Track how your issues develop over time, from resolution, reappearance and false-positive rates to severity and state mix, categories, the most affected assets and fix times.

Source: https://docs.deepinfo.com/guide/easm/issue-insights/

Last updated: 2026-09-26

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The **INSIGHTS** tab of Issues shows how your issues develop: how many you resolve, how many come back, how
they split by severity, state and category, which assets have the most, and how long fixes take.

## Before You Start

- **Package:** External Attack Surface Management (EASM).
- **Role:** Admin or Member.

## Where to Find It

**Sidebar:** **EXTERNAL ATTACK SURFACE MANAGEMENT** › **ISSUES** · **Tab:** **INSIGHTS** · [https://platform.deepinfo.com/app/easm/issues/insights](https://platform.deepinfo.com/app/easm/issues/insights)

## Read the Screen

![The top of the Issues INSIGHTS tab with the four rate cards, the SEVERITY chart and the TIMELINE chart, numbered 1 to 3.](/img/guide/easm/issue-insights-01.png)

1. **Cards:**

   | Card | What it shows |
   |---|---|
   | **TOTAL ISSUES** | Your active issues, with the change over the **LAST 30 DAYS** |
   | **RESOLUTION RATE** | The share of your issues that are resolved, with the number of issues resolved |
   | **REAPPEARED RATE** | The share of your issues that were resolved and then came back |
   | **FALSE POSITIVE RATE** | The share of your issues marked as false positives |

2. **SEVERITY:** your issues per severity.
3. **TIMELINE:** issues per severity over time, with a legend for **CRITICAL**, **HIGH**, **MEDIUM**, **LOW** and
   **INFORMATION**. Choose the interval in the dropdown.
4. **STATES:** two charts, **ACTIVE ISSUES** and **INACTIVE ISSUES**, broken down by state.
5. **STATE DISTRIBUTION:** a pie of **ACTIVE**, **INACTIVE** and **RESOLVED**. See
   [Good to Know](#good-to-know) before you read it.
6. **ASSETS:**
   - **TOP AFFECTED DOMAINS**: the assets with the most active issues, with **ASSET** and **ISSUE COUNT** (the
     total and the count per severity).
   - **TOP 5 ASSETS BY RESOLVED ISSUE COUNT**: with **ASSET** and **RESOLVED**, shown as resolved issues out of
     all issues on the asset. An asset can carry the **SEEMS INACTIVE** ribbon.
7. **ISSUES CATEGORIES:** issues per category, broken down by severity.
8. **AVERAGE ISSUE DURATION** and **AVERAGE FIX DURATION**, in days.

![The STATES charts for active and inactive issues next to the STATE DISTRIBUTION pie.](/img/guide/easm/issue-insights-02.png)

![The ASSETS section with its two asset tables, the ISSUES CATEGORIES chart and the two duration cards.](/img/guide/easm/issue-insights-03.png)

## Use the Page

- **Measure progress:** watch **RESOLUTION RATE** rise and **AVERAGE FIX DURATION** fall over the weeks.
- **Catch regressions:** a rising **REAPPEARED RATE** means fixed issues are coming back. To list them, untick
  **GROUP BY ISSUE TYPES** on **ISSUE LIST** and filter **STATE** for **Active - Reappeared**.
- **Check your triage:** a high **FALSE POSITIVE RATE** is worth a look. To list those issues, untick
  **GROUP BY ISSUE TYPES** on **ISSUE LIST**, tick **SHOW INACTIVES** and filter **STATE** for
  **Inactive - Marked As False Positive**.
- **Choose where to work:** **TOP AFFECTED DOMAINS** shows the assets with the most active issues. Select a row
  to open the asset.

## States, Colours and Scores

| Figure | Counts | Out of |
|---|---|---|
| **TOTAL ISSUES** | Active issues | Not a rate: the count itself |
| **RESOLUTION RATE** | Resolved issues | All issues, active and inactive |
| **REAPPEARED RATE** | Issues in the state **REAPPEARED** | All issues, active and inactive |
| **FALSE POSITIVE RATE** | Issues in the state **MARKED AS FALSE POSITIVE** | All issues, active and inactive |

For what each state means, see
[Change the state of issues and vulnerabilities](/guide/easm/change-issue-state/).

## Good to Know

- **STATE DISTRIBUTION can count resolved issues twice.** The **RESOLVED** slice can also be included in
  **INACTIVE**, so the three slices can add up to more than your number of issues. For the plain split between
  active and inactive issues, use **STATES**.
- **TOTAL ISSUES** counts active issues only, while the three rates are shares of all your issues, active and
  inactive.
- The page is for reading only. It has no filters and no export.
- The Issues **OVERVIEW** tab has more summary cards; see [Triage issues](/guide/easm/issues/).

## Do This With the API

- Issues per severity: [Issue Severity Stats](/reference/easm/issue-severity-stats/)
- Issues per state: [Issue State Stats](/reference/easm/issue-state-stats/)
- Average issue and fix durations: [Issue Duration Stats](/reference/easm/issue-duration-stats/)
- Issues per category: [Issue Category Stats](/reference/easm/issue-category-stats/)
- Issues per severity over time: [Issue Severity Stats Timeline](/reference/easm/issue-severity-stats-timeline/)