# Sign In and Sign Out

Sign in to the Deepinfo Platform with your e-mail address and password, and sign out when you are done.

Source: https://docs.deepinfo.com/guide/basics/sign-in/

Last updated: 2026-09-26

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You sign in with the e-mail address and password of your Deepinfo account. If two-factor authentication
is on for your account, you also enter a code from your authenticator app.

## Before You Start

- You need a Deepinfo Platform account. If you have an invitation or activation e-mail but no password
  yet, see [Set up your account from an e-mail link](/guide/basics/set-up-your-account/).
- Signing in needs no particular package or role.

## Where to Find It

The sign-in page is at https://platform.deepinfo.com/login. Opening
[platform.deepinfo.com](https://platform.deepinfo.com) takes you there too.

![The sign-in page, with the rotating carousel panel on the left and the sign-in form with EMAIL, PASSWORD and SIGN IN on the right.](/img/guide/basics/sign-in-01.png)

## Sign In

1. Open https://platform.deepinfo.com/login (demo accounts: https://platform.deepinfodemo.com/login).
2. Enter your e-mail address in **EMAIL** and your password in **PASSWORD**. The icon at the end of the
   password field shows or hides what you typed.
3. Select **SIGN IN**.
4. If two-factor authentication is on for your account, enter the 6-digit code from your authenticator
   app. If your organization requires two-factor authentication and you have not set it up yet, the
   platform asks you to set it up first. See
   [Use two-factor authentication](/guide/basics/two-factor-authentication/).

Where you land:

- If you opened a link to a platform page before you signed in, you go straight to that page.
- Otherwise you land on the Global Dashboard. Its breadcrumb reads **DEEPINFO / GLOBAL DASHBOARD**.

If a field is empty or the e-mail address is not valid, a message appears under the field. Errors from
the sign-in itself, such as a wrong password, also appear below the fields.

## Sign Out

1. At the top right of any page, select your organization's logo (or its initials) and the chevron next
   to it. The profile menu opens.
2. Select **SIGN OUT**.

You return to the sign-in page.

![The profile menu open, with SIGN OUT at the bottom.](/img/guide/basics/navigation-06.png)

## How Long You Stay Signed In

While the platform is open, it renews your session in the background about every 30 minutes. If it
cannot renew it, it signs you out without a warning and shows the sign-in page. When you sign in again,
you return to the page you were on.

## Good to Know

- **No sign-up form.** The platform has no self-service registration. **Request Demo** below the sign-in
  form opens the demo request page on [deepinfo.com](https://www.deepinfo.com/request-demo) in a new tab.
- **Shared devices.** The sign-in page recommends a private or incognito window when the device is not
  yours.
- **Links to platform pages work when you are signed out.** The sign-in page keeps the address you
  opened and takes you there after you sign in, so you can share and bookmark platform links.
- **"There is an issue with your account."** If sign-in stops with this message, your e-mail address and
  password were accepted, but the account's subscription does not allow sign-in at the moment. Contact
  [support@deepinfo.com](mailto:support@deepinfo.com), as the message says.
- **Forgot your password?** Use the link on the sign-in page. See
  [Reset a forgotten password](/guide/basics/reset-password/).