# Reset a Forgotten Password

Request a password-reset link by e-mail and set a new password that meets the password rules.

Source: https://docs.deepinfo.com/guide/basics/reset-password/

Last updated: 2026-09-24

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If you forgot your password, request a reset link. The platform e-mails it to you, and you set a new
password from that link.

## Before You Start

You need the e-mail address of your Deepinfo account and access to its inbox. No package or role is
needed.

## Where to Find It

Select **Forgot your password?** on the sign-in page, or open https://platform.deepinfo.com/reset-password
(demo accounts: https://platform.deepinfodemo.com/reset-password).

## Request a Reset Link

1. On the sign-in page, select **Forgot your password?**. The **Reset Password** page opens.
2. In **EMAIL**, enter the e-mail address you use on the platform.
3. Select **SEND RESET LINK**.

The page confirms that a password recovery link was sent, and shows the address you entered. Select
**BACK TO SIGN IN** to return to the sign-in page.

![The Reset Password page with the EMAIL field and the SEND RESET LINK button.](/img/guide/basics/reset-password-01.png)

## Set a New Password

1. Open the link in the e-mail. The **Change Password** page opens.
2. Enter your new password in **NEW PASSWORD**. The rules below the field turn green as you meet them.
3. When all five rules are green, select **CHANGE PASSWORD**.
4. When **Password Changed** appears, select **BACK TO SIGN IN** and sign in with your new password.

![The Change Password page opened from a reset link, with a new password typed in and some of the password rules turned green.](/img/guide/basics/reset-password-03.png)

## Password Rules

The button that saves a password stays disabled until the password meets all five rules:

- **Use at least 12 characters**
- **1 Uppercase letter**
- **1 Lowercase letter**
- **1 Number**
- **1 Symbol**

Only these characters count as a symbol: `! @ # $ % ^ & * ( ) , . ? " : { } | < >`

Other characters, such as `-`, `_`, `+`, `=`, `/` and `~`, do not count as a symbol.

The same rules apply wherever you set a password: on this page, when you accept an invitation or activate
an account, and when you change your password in Settings.

## Good to Know

- **The link expires after 2 hours.** If it has expired, request a new one.
- **You know your current password?** You can change it while signed in instead. See
  [Change your password](/guide/settings/change-password/).